Faq

Ordering & Payment

How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for all purchases.

Can I modify or cancel my order?

Orders can be modified or canceled within 1 hour of placement. After this period, please contact our support team immediately as we process orders quickly.

Shipping & Delivery

What are your shipping options?

We offer standard (3-5 business days), express (1-2 business days), and international shipping (delivery times vary by destination).

Do you ship internationally?

Yes, we ship to most countries worldwide. Additional customs fees or taxes may apply depending on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status on our website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most products. Items must be unused, in original packaging with all accessories. Some products like earphones and beauty items may have hygiene restrictions.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive your return. The time for the refund to appear in your account depends on your payment method.

Product Information

Are your smart home devices compatible with all systems?

Most of our smart home products work with major platforms like Google Home and Amazon Alexa. Please check individual product descriptions for specific compatibility information.

Do you offer product warranties?

Yes, all our products come with manufacturer warranties ranging from 1-3 years depending on the item. Warranty details are included with each product.

Technical Support

Where can I find product manuals?

Product manuals are available for download on each product page under the "Resources" section. Physical copies are included with most products.

What should I do if my product isn't working properly?

First consult the troubleshooting section in your product manual. If the issue persists, contact our technical support team through the contact form on our website.

Faq