Refund policy

Refund Policy

General Terms

At CyberCalle, we strive to ensure your complete satisfaction with every purchase. If you're not entirely satisfied with your order, you may be eligible for a refund under the following conditions:

Items must be returned within 30 days of purchase
Products must be in original condition with all packaging and accessories
Proof of purchase is required for all refund requests

Non-Refundable Items

Certain products are exempt from refunds:

Opened beauty products for hygiene reasons
Personalized or custom-made decoration items
Downloadable software or digital products
Products marked as "final sale"

Return Process

Contact our customer service team to initiate your return
You will receive return instructions and a Return Authorization Number
Package your item securely with the original packaging
Ship the item back to us using a trackable shipping method

We recommend keeping your shipping receipt until your refund is processed.

Refund Timeline

Once we receive your returned item:

Inspection period: 3-5 business days
Processing time: 5-7 business days
Refund method: Original payment method

Please note that shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product:

Contact us within 7 days of delivery
Provide photos of the damage or defect
We will arrange for a replacement or full refund

For smart home devices and electronics, please include a detailed description of the issue.

International Returns

For orders shipped outside our primary market:

Return shipping costs are the customer's responsibility
Customs fees and import taxes are non-refundable
Please allow additional time for international shipping

For any questions regarding our refund policy, please contact our customer service team through the website contact form.